Privacy Policy & Cookies

The user’s personal data are utilised by CETINALE LIMITED, the owner and manager of the personal data being processed, in accordance with the principles of data protection outlined in the GDPR 2016/679 Regulations.

Data will be processed using the following means:

• Filing Forms (registration forms, order forms, etc.)

• IT Data (management software, accounting, etc.)

• Telematic means

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Processing will be carried out for the following purposes:

• Providing services requested by the client or available on portals operated by CETINALE LIMITED (staff recruitment, newsletters, advertising literature, complimentary material, etc.).

• Administrative and accounting purposes related to service contracts.

• If data processing is denied, the requested services cannot be provided.

• Unless objected to, user data may also be processed for:

  • Sending proposals and business messages via email, SMS, or fax from CETINALE LIMITED or partner companies.

  • Market research, statistics, marketing, and references in advertisements.

Personal Data:

• Name, email address, phone number, physical address (billing and shipping), company affiliation, and title.

• Demographic information, location, and government-issued identifiers.

• Credit/debit card details.

• Guest stay information, special requests, and preferences.

• Social media account information, profile pictures, or posts.

• Contact details of employees of corporate accounts and vendors.

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Sensitive Personal Data:

• Information related to religious affiliation, health conditions, and dietary restrictions (only processed with explicit consent).

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Personal Data from Third Parties:

• Data may be collected from airlines, payment card providers, travel agencies, and online booking services.

• If submitting data related to other individuals, users confirm they have the authority to share that data.

The provision of personal data is mandatory where required by law or contract, and refusal to provide such data may prevent CETINALE LIMITED from delivering the requested services.

Personal data collected and processed may be shared with:

• Consultants

• IT service providers

• Accountants and administrative personnel

• Suppliers and business partners

Personal data necessary for contractual and accounting purposes will be stored as required for business operations. Data of users who do not make purchases or use services will be deleted or anonymised unless consent for marketing is granted.

Users have the following rights under GDPR 2016/679:

• Confirm whether personal data is being processed.

• Receive intelligible data communication.

• Request updates, corrections, or deletions of their data.

• Request a structured, electronic format of their personal data.

• File a complaint with the Data Controller.

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Requests should be addressed to:

• CETINALE LIMITED

• Address: Villa Cetinale, Strada di Cetinale, 9, 53018 Sovicille (SI), Italy

• Email: shop@villacetinale.com

• Phone: +39 0577 311147

A “cookie” is a file saved on the user’s computer when visiting a website. Cookies allow websites to recognise users and enhance their browsing experience.

Types of Cookies Used:

• Technical Cookies: Essential for authentication and functionality; do not require user consent.

• Analytics Cookies: Gather data on website usage to improve service quality.

• Third-Party Cookies: May be installed by external services (e.g., advertisements, embedded content) and are subject to third-party privacy policies.

• Tracking Cookies: Used for profiling and personalised marketing; require user consent.

Users can manage cookies through browser settings, including deleting or blocking certain cookies.

Third-Party Services Used:

• Wix Cookies: Our website operates on the Wix platform, which utilises cookies for essential functionalities and user experience enhancements.

• Stripe: Payment processing on our website is handled via Stripe, which may collect financial and transactional data.

This privacy policy may be updated periodically in response to legal changes, service updates, or technological advancements. Users are encouraged to review the policy regularly.